H&R Block Initial Impression

Our Score: 4.5/5 stars

Analysis: H&R Block offers a straightforward and user-friendly tax filing experience, backed by guarantees for accuracy and maximum refund potential. Its services cater to both simple and complex tax needs, with the option of additional support from physical brick-and-mortar locations if required. Even those opting for the free tier can enjoy a comprehensive set of features, including state tax filings at no extra cost.

Effortless, User-Friendly Tax Filing with Diverse Support Channels

Not only does H&R Block boast a long-standing presence as a tax preparation service, but it also enjoys a reputation for reliability, having processed over 800 million tax returns since its establishment.

H&R Block’s online software caters to a spectrum of tax requirements, ranging from straightforward filings to complex situations. The company extends assistance through tax professionals and offers in-person guidance at its local branches. Below, we delve into H&R Block’s online software, its array of features, pricing, and its target audience.

Benefits:

• Diverse package options catering to various tax needs

• Round-the-clock customer support availability

• Flexibility to collaborate with tax experts online or in person

• Free version accessible (inclusive of state filing)

• Intuitive navigation and software interface

• Capability to upload tax documents seamlessly

Drawbacks:

• Relatively higher pricing compared to certain competitors

• Additional charge for state tax filing

• Costly supplementary features

Pricing Options

H&R Block, like other online tax services, presents a range of packages tailored to diverse tax requirements.

The H&R Block platform offers four distinct DIY tax return packages, with tax professional assistance starting at $89.

1. Free Online

For straightforward returns: Catering to students, individuals with unemployment income, W-2 employees, and those eligible for the Child Tax Credit. Includes state returns.

• Federal: $0

• State: $0

2. Deluxe

For uncomplicated returns: Encompassing all features of the Free plan, supplemented with Live expert guidance and AI Tax Assist, capability for itemizing deductions, and coverage for child and dependent care expenses.

• Federal: $44 (sale), $55 (regular)

• State: $49

3. Premium

For straightforward returns: Extending the Deluxe offerings with provisions for investment and rental property income, and handling of cryptocurrency matters.

• Federal: $68 (sale), $85 (regular)

• State: $49

4. Self-Employed

For straightforward returns: Building upon the Premium package, providing comprehensive support for reporting business income and deductions, as well as facilitating small business asset depreciation.

• Federal: $92 (sale), $115 (regular)

• State: $49

Features & Capabilities

Highlighted by its user-friendly interface, H&R Block’s software stands as a reliable option for those opting for a DIY tax approach. Transitioning from other tax filing methods is seamless with the capability to effortlessly import the previous year’s tax return.

Offering an array of features for tax preparation, H&R Block caters to diverse needs. Some features are universally accessible, while others may require an additional fee. Let’s delve into some of the standout features of H&R Block’s tax software:

1. Peace of Mind Extended Service Plan

With the Peace of Mind Extended Service Plan, customers receive comprehensive support for the duration of their tax return after filing. H&R Block offers guidance and assistance in addressing any issues that may arise if you receive a letter from the Internal Revenue Service (IRS). Additionally, the service includes legal representation in the event of an audit. If the IRS identifies mistakes in your tax return that result in additional taxes owed, H&R Block will reimburse you up to $6,000. This Peace of Mind Extended Service Plan is available as an optional add-on for an additional fee.

2. Prior Year Review

H&R Block offers a complimentary review of tax returns filed within the last three years, whether self-prepared or done by a third party. This thorough review aims to uncover missed credits or potential filing adjustments, potentially resulting in a larger refund. If eligible, H&R Block handles the amendment process at no extra charge.

3. Tax Pro Go

Through Tax Pro Go, users can conveniently upload their tax documents and connect with a knowledgeable tax professional suited to their specific needs. The flexibility extends to choosing the same tax pro annually and the option to interact digitally or in-person at a local office.

4. Tax Identity Shield

Protecting customers from tax-related identity theft, H&R Block’s Tax Identity Shield offers a suite of services including dark web scans, Social Security number alerts, identity restoration assistance, and notifications regarding tax returns.

5. Expat Services

For U.S. citizens residing abroad, H&R Block provides specialized expat tax support, ensuring compliance with IRS requirements. Options include online filing or consultation with an H&R Block tax advisor, starting at $99 with unlimited technical support.

6. Online Tax Help

H&R Block offers live tax expert assistance, as well as a new feature called AI Tax Assist, which provides round-the-clock generative AI chat answers. Both live professional help and the AI service are included with all pricing tiers except the Free plan.

7. Tax Pro Review

As an additional feature, Tax Pro Review involves a thorough review of the tax return by an H&R Block professional, ensuring accuracy and maximizing refunds.

8. Tax Tools

Whether seasoned or novice in tax preparation, users benefit from various free tools provided by H&R Block. These include calculators, tax reform updates, checklists, and a knowledge database to streamline the tax preparation process.

Customer Support Offerings at H&R Block

H&R Block extends live phone and chat assistance across its tax preparation packages, excluding the no-cost option, complemented by the newly introduced AI Tax Assist chat functionality, catering to various preferences. Additionally, the company’s mobile app offers supportive features. For further inquiries regarding taxes and software, customers can access the extensive online knowledge base provided by the company.

For those seeking face-to-face assistance, appointments can be scheduled at any of H&R Block’s numerous nationwide offices. Moreover, the company offers supplementary services with enhanced customer support features for an extra fee.

Auditing Support

H&R Block’s tax professionals possess comprehensive expertise in federal and state tax matters, ready to assist in the event of IRS-related issues. Should a notice arrive from the IRS, H&R Block offers a complimentary assessment to assess the situation. Transparent pricing is provided upfront for any additional audit services required, such as defense and representation during IRS audits.

Customers opting for the Peace of Mind Extended Service Plan benefit from audit support throughout the lifespan of their tax return.

FAQs:

Q1: Should I consider using H&R Block’s online tax filing service?

A1: Opting for H&R Block’s online tax software proves advantageous, especially for novice DIY tax filers seeking comprehensive guidance throughout the filing process. Additionally, individuals with simple tax situations can avail themselves of the free filing option. However, when comparing pricing with its competitors, H&R Block might not offer the most economical solution for tax returns.

Q2: Are there undisclosed charges associated with H&R Block services?

A2: H&R Block prioritizes transparency regarding its pricing structure. Whether it pertains to the company’s tax preparation packages or any supplementary services, H&R Block ensures that pricing details are provided upfront, prior to enrollment or payment.